Roger Serrette

Based in Boulder, CO, Roger is a development engineer turned customer experience director focused on building partnerships, long-term client relationships, technical contributions and thought leadership in the communication-delivery ecosystem. His team leader specialization is in interdisciplinary engineering, centering on reliability and quality/customer communication from concept to delivery, to help Ricoh’s clients and partners in the industry deliver results more efficiently and effectively.

Leveraging Hardware Investments with Software Differentiation

Leveraging Hardware Investments with Software Differentiation

2 minute read,

by Roger Serrette

This is the third of a three part data series from Roger Serrette, Ricoh Customer Experience Center Director, Commercial Printing Business. Don’t miss his other posts: Robust Workflow Assessments Start with Questions and Unbiased ...

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Robust Workflow Assessments Start with Questions and Unbiased Data Collection

2 minute read,

by Roger Serrette

This is the second of a three part data series from Roger Serrette, Ricoh Customer Experience...

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How to Intentionally Use Your Data

2 minute read,

by Roger Serrette

There is no doubt that 2020 accelerated the need for businesses to adapt and be resilient like...

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Industry Speed Round with Roger Serrette

5 minute read,

by Roger Serrette

Are you experiencing inefficient workflow processes, compliance challenges or a lack of...

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